Refund Policy

1. Satisfaction Guarantee

KyberSecure offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality of any service we provide, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time services and subscription-based services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Quality Issues: Services that do not meet the agreed-upon specifications or quality standards
• Undelivered Services: Services that were charged but not delivered
• Incorrect Services: Services that were delivered but different from what was ordered
• Service Delays: Significant delays in service delivery that were not communicated in advance
• General Dissatisfaction: If you are unhappy with a service for any reason within the refund timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of service completion for one-time services
• 30 days of the billing date for subscription services

We strongly recommend that you review deliverables and service quality as soon as possible after completion to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the same payment method used for the original purchase whenever possible:

• Credit/Debit Card Payments: Refunded to the same card, typically appearing within 5-10 business days depending on your card issuer
• Bank Transfers: Refunded via bank transfer within 5-7 business days
• Other Payment Methods: For other payment methods, we will work with you to determine the most appropriate refund method

6. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom-developed materials or solutions created specifically for your organization
• Services that have been fully delivered and accepted in writing
• Services where work has substantially begun based on your specifications
• Cancellations made less than 48 hours before scheduled service delivery

However, even in these cases, we will work with you to address any concerns and find a satisfactory resolution.

7. Subscription Services

7.1 Cancellation

You may cancel a subscription service at any time by contacting our customer support team. Upon cancellation:

• You will continue to have access to the service until the end of your current billing period
• No further charges will be applied after the current billing period ends
• No refund will be issued for the current billing period unless there are quality or delivery issues as outlined above

7.2 Prorated Refunds

In certain circumstances, we may offer prorated refunds for subscription services based on the time remaining in your current billing cycle. This will be determined on a case-by-case basis.

8. Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of the terms outlined in this policy, please contact us to discuss your situation. We will evaluate such requests on a case-by-case basis.

8.1 Force Majeure

In the event that service delivery is prevented or delayed due to circumstances beyond our control (such as natural disasters, pandemics, or other force majeure events), we will work with you to reschedule services or provide appropriate accommodations.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us: